Cancellation and Refund Policy
Unavailable Item
We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with the same or higher-priced product or cancelling the order. In case of cancellations, a refund will be initiated accordingly.
An easy cancellation process is available for all our valued customers.
You can cancel your online order before the product has been shipped, by making a refund request within 24 hours of placing the order and your entire order amount will be refunded.
Refunds will be granted only in the following cases:
- Genuine size issues, only for unused, unaltered garments with tags
- Genuine quality issues
- Packages lost in transit
- If a wrong item has been delivered to you
No refunds will be given in the following cases:
- In case of design and colour variations
- Products returned in a used or damaged condition
Return will valid for 7 days from the delivery date and refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.
Claiming Refunds:
For Credit Card/Debit Card/Net banking or PayPal Transactions
Our refund takes around 10 to 15 working days after initiating the refund. Refund will be credited to the same account which was used for making the order payment.